FAQ | Agent Point

1. What is ship agency software and what does it do?

Ship agency software is a solution that enables agencies to manage their operations in a digital environment. It includes many functions such as ship operation tracking, document management, AI-powered automated process optimization and port management.

2. How does the agency operation tracking system work?

The system analyzes the arrival, departure and loading processes of ships with AI algorithms and provides delay prediction, route optimization and suggestions that increase operational efficiency. By integrating with real-time AIS data, it provides instant notifications and reports.

3. What kind of advantages does AI-powered agency management software offer?

🚀 Faster and more accurate operational decisions with AI-based data analysis
📊 Forecasting and delay analysis for ship arrival times
📑 Automatic document classification and error prevention in document management
💡 AI-powered chatbot enables agencies to respond to customer requests instantly

4. Which documents can I manage with the document management software?

With this software you can manage the following documents with AI-powered automatic identification and classification:
📄 Bill of Lading (BL)
📄 Port Entry-Exit Documents
📄 Ship Management and Insurance Documents
📄 Customer Invoices and Contracts

5. How does the invoice and payment tracking system work?

The AI-powered automated invoicing system manages processes such as invoicing, tracking payments and sending automatic reminder notifications for overdue payments. By integrating with accounting systems, all financial transactions can be controlled from a single platform.

6. What are the benefits of AI-powered software for shipping agents?

✅ Improves operation efficiency with AI algorithms
✅ Analyzes documents and provides automatic classification and missing data alerts
✅ Optimizes port operations by calculating ship arrival and departure forecasts
✅ Accelerates agent-customer communication with chatbot integration

7. Is cloud-based software or local software better for the maritime industry?

Cloud-based AI-powered software provides continuous learning by analyzing big data and dynamically improves operation processes. Local software offers a more closed system and may not be able to take full advantage of AI and big data analysis.

8. How does AI-powered CRM benefit ship agents?

📞 Predicts customer demands with AI-powered customer interaction analysis
📊 Provides automatic quote suggestions based on transaction history
🚢 Creates customer risk score by analyzing ship operation history
🛠️ Optimizes customer relationship management with AI-based data analytics

9. Which systems does ERP integrated ship agency software work with?

ERP systems capable of AI-supported forecasting (SAP, Oracle, Netsis)
Port management and ship operation tracking systems
Automatic financial data flow with finance and accounting software

10. How can I buy your Agency Management Software and can I request a demo?

You can contact us from our contact page to purchase our software or request a free AI-supported demo. We can offer the most suitable solution for your needs by making a personalized demo presentation.